WITHDRAWAL & RETURN PROCEDURES
We want every return to be handled as clearly and smoothly as possible.
Please read these instructions carefully before shipping any product back to us. This is particularly important for returns from non-EU countries, where incomplete documentation or an incorrect shipping method may result in unnecessary customs charges and delays.
IMPORTANT — RETURNS FROM NON-EU COUNTRIES
If you are returning a product from a country outside the European Union, please do not ship the parcel immediately.
First, use the WITHDRAW FROM CONTRACT function available on our website.
After submitting the form, please wait for our reply and return documentation before shipping your parcel.
For non-EU returns, we recommend using your country’s national postal service.
This method allows us to manage the customs procedure for returned goods in Italy using the documentation related to the original export.
We will provide the documents required for the return. Please place them in the adhesive document pouch attached to the outside of the parcel and make sure that all documents are correctly included when handing the shipment to the postal service.
Incomplete or incorrectly presented documentation may cause customs delays and additional charges.
IF YOU PREFER TO USE A PRIVATE COURIER
If you choose DHL, FedEx, UPS or another express courier, please specifically request:
DDP — DELIVERED DUTY PAID
or an equivalent service where all duties, taxes and customs clearance charges are billed to the sender and not to Tailor Spec. S.r.l.
Any customs or clearance charges generated by the return shipment and charged to Tailor Spec. S.r.l. remain the customer’s responsibility and will be documented.
If you have any doubts regarding a non-EU return, please contact us before shipping.
Our aim is to avoid unnecessary costs, customs issues or delays for both parties.
HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL
You have the right to withdraw from your online purchase within 14 days from the date on which you receive the goods, without giving any reason.
To submit your withdrawal request online, please use the:
WITHDRAW FROM CONTRACT
function available on our website.
Complete the form and confirm your request. You will automatically receive confirmation of your withdrawal, including the date and time of submission.
After submitting the form, please wait for our reply and return instructions before shipping the product.
For non-EU returns, it is essential to wait for the customs documentation that we will provide.
Once you have notified us of your withdrawal, the goods must be sent back within 14 days.
RETURN ADDRESS
TAILOR SPEC. SRL
Via J. Bernardi 5
31051 Follina (TV)
ITALY
Phone +39 0438 970381
For return-related communications:
RETURN SHIPPING COSTS AND TRACKING
The direct cost of returning the goods is the responsibility of the customer.
Please use a traceable shipping service and keep your proof of shipment until the refund has been completed.
Once the parcel has been shipped, please send the tracking number to:
Tracking allows us to follow the shipment and manage the return more efficiently.
If proof of shipment is not available, the refund may be withheld until the returned goods are received.
HOW TO PREPARE YOUR RETURN
A garment may of course be tried on to check its fit, appearance and characteristics, just as it would be in a physical store.
We simply ask that it is returned with the same care with which it was received.
The product must not have been washed, altered, damaged or used beyond what is reasonably necessary to try it on.
Tags and any safety seals must remain attached.
Please fold the garment carefully and use the original protective packaging whenever possible, or equivalent packaging suitable for protecting it from moisture, dirt and damage during transport.
Buttons and other fastenings should be closed correctly, and garments should not be compressed or placed carelessly inside the parcel.
The package must be securely closed and sealed.
GARMENTS RETURNED IN A CONDITION REQUIRING RESTORATION
A garment that has simply been tried on and returned with reasonable care will not incur any restoration cost.
If, however, a product is returned in a condition resulting from inappropriate handling or packaging and requires specific intervention — such as professional cleaning, pressing, steaming, restoration or repair — its condition will be documented.
The reasonable cost required to restore the product may be taken into account when assessing any actual reduction in its value.
This does not concern normal fitting or inspection of the garment, but only situations where restoration is required because of the way the product has been used, handled or returned.
REFUNDS
Refunds are made using the same payment method used for the original purchase.
We may withhold the refund until we have received the returned goods.
When the entire order is withdrawn, the cost of our standard outbound delivery is also refunded. Any additional amount paid for a more expensive delivery option is not refundable.
The cost of the return shipment remains the responsibility of the customer.
SIZE OR COLOR EXCHANGES
At this time, we do not offer direct exchanges.
If you would like the same product in a different size or color, please place a new order and return the original product following the procedure described above.
The new purchase and the return will be handled as two separate transactions.
SALE ITEMS, SAMPLES AND SPECIAL PRODUCTS
Products purchased during sales or promotional periods retain the normal right of withdrawal.
Samples, prototypes or second-choice products may have specific characteristics or imperfections that are clearly described before purchase. A characteristic or imperfection clearly disclosed at the time of purchase does not in itself constitute a lack of conformity.
The right of withdrawal does not apply to products made to the customer’s individual specifications or clearly personalised.
DEFECTS OR LACK OF CONFORMITY
A return made under the right of withdrawal is different from a claim concerning a defective or non-conforming product.
If you believe that the product you received has a defect or does not conform to your order, please contact:
Please include your order number, a clear description of the issue and photographs whenever they may help us evaluate the problem.
We will review the case carefully and provide the appropriate instructions.
Return costs for a product recognised as defective or non-conforming are not borne by the customer.
Our garments are made using natural and technically complex fabrics and may undergo specific washing and finishing processes. Minor variations in measurements, surface, texture or appearance resulting from the nature of the material or the production process may therefore be inherent characteristics of the product.
Such characteristics are always assessed without affecting the customer’s statutory rights.
Damage resulting from improper use, alterations, tampering, normal wear and tear or events occurring after delivery does not constitute a defect attributable to the Seller.
All statutory consumer rights remain unaffected.