DELIVERY AND SHIPPING CONDITIONS

This section is intended to clearly and transparently explain what it means to place an order on our website.

We are a family-run business — not an automated platform or a marketplace. Every shipment requires care, attention, and active collaboration from the customer.

Preliminary Notes on Shipping Management

As the sender, the Seller carries out all shipments in full compliance with the general terms and conditions of transport established by the selected courier, with whom it maintains a contractual relationship governed by applicable laws.

The Seller does not hold any privileged position or authority over the courier’s pricing policies, operating methods, delivery timelines, or decisions regarding delays, issues, damages, or losses.

Therefore, in case of shipping-related problems, the Seller commits to:

  • fully following the procedures established by the courier agreement;

  • providing every form of assistance allowed within the limits of that agreement;

  • supplying the customer with all necessary documentation to open any claims or reimbursement procedures, supporting them step by step.

It is understood that the outcome and timing of such procedures fall exclusively under the courier’s responsibility, and the Seller cannot be held accountable for delays, refusals, or decisions made by the courier.

SHIPPING FEES (UNINSURED SERVICE)

  • Italy and Islands: TNT / FedEx €10

  • Europe: FedEx €20 — DHL €30

  • Non-EU Countries: FedEx €30 — DHL €40

The customer will be able to select the preferred courier during checkout.

1. ORDER PROCESSING AND TIMING

Orders are processed within 24 to 48 hours of receipt, according to the order in which they are registered in our system.

A shipment is considered “ready” only once the tracking code has been generated.

You will receive this code via email, but the shipment is only considered dispatched once the courier has physically collected the parcel.

If you have not yet received your tracking number, your order is still being processed.

2. WHAT SHIPPING FEES INCLUDE

International regulations are becoming increasingly strict. Couriers now require more extensive documentation and controls, which means longer handling times and higher administrative and operational costs.

These costs are reflected in the final amount charged to the customer.

The shipping fee shown in the cart at checkout reflects the current rate for the selected service and includes:

  • Transportation via the selected courier

  • Packaging and preparation of the parcel

  • Preparation of all documentation required to fulfill courier procedures and release the shipment (including detailed waybills, invoices, customs declarations, certifications, etc.)

3. INSURED SHIPPING (OPTIONAL)

All our shipments are NON-insured by default.

The customer may select an insured shipping option at checkout, which will be visible as an added cost in the cart.

Customers who select this service are responsible for reading the courier’s terms and conditions, available on each courier’s website.

By completing the purchase, they confirm that they have read and accepted those terms. Additional clarifications are provided in our general terms of sale.

4. CUSTOMER RESPONSIBILITIES DURING DELIVERY

Once the customer receives a tracking number, they are responsible for monitoring the shipment’s progress.

By confirming the purchase, the customer agrees to the following:

a) If the customer is not present at the time of delivery, they are fully responsible for any loss, delays, or return-to-sender procedures due to their absence.

b) In some cases, the courier may contact the customer via SMS or email offering alternative delivery options — such as changing the date, leaving the parcel without direct contact, or collecting from a pickup point (Access Point), etc.

By accepting any of these options, the customer assumes full responsibility for any resulting delays, failed deliveries, or damages — especially if they fail to comply with the agreement made with the courier.

c) If the customer reschedules the delivery, they are responsible for being available at the new time. Failure to be present again will follow the same conditions outlined in point (a).

d) If the customer selects a delivery to an Access Point or holds the parcel at the courier’s facility, they are responsible for collecting it within the required time frame.

If unclaimed, the courier may return the package to the sender. In such case:

– The Seller will inform the customer, provided the courier notifies us.

– If the customer does not respond, the return will be considered refused.

– The parcel will be returned to the Seller, and the customer may request re-shipment at their own expense.

– No refunds will be issued for unclaimed parcels. If the customer still wishes to receive the item, a new shipment will be arranged and must be paid in advance via PayPal.

– All return costs (shipping, customs duties, taxes, and documentation) will be charged to the customer.

e) If the customer changes their mind while the parcel is already in transit, they must immediately notify the Seller.

The customer may refuse delivery only after receiving written confirmation from the Seller.

In all cases, the customer acknowledges that all return-related costs (shipping, customs, administrative fees) will be deducted from the refund — plus a flat €100 administrative fee, regardless of the item’s value.

f) The customer acknowledges that the Seller has no control over delivery times.

International deliveries requiring customs clearance are handled exclusively by the courier or local authorities.

These processes are unpredictable and beyond the Seller’s control.

The shipment status can always be monitored using the tracking number, which usually includes an estimated delivery date provided by the courier.

We recommend using real-time tracking apps to follow your parcel more easily.

SUMMARY

All shipments are carried out with transparency, care, and professionalism.

Every fee reflects the real complexity of the service.

Customer collaboration is essential for a successful delivery.

Our goal is not to sell more, but to sell more clearly, more fairly, and more consciously.

Thank you for your attention.

We prefer customers who are aware and well-informed.